Description

Learn how your financial institution can use the expanded FedACH Exception Resolution Service to route ACH disputes, notifications, questions, or requests securely and efficiently for information with supporting documentation to over 12,000 participating routing numbers. Discover the case management capabilities of the service and find out how it can integrate with other applications via file management. Gain a better understanding of how the Treasury is leveraging the FedACH Exception Resolution Service for non-receipt claims and converted check copy requests and determine what steps your institution can take to prepare.

Speaker Matt East:

Matt joined the Federal Reserve in 2003 in payments processing and later transitioned to exceptions operations. He has over 15 years of experience with exceptions processing where he led requirements and workflow creation prior to becoming a product manager. Matt utilizes his expert knowledge of exceptions to design product enhancements that meet customer and business needs. Matt also obtained a bachelor’s degree from the University of North Florida. When he’s not working on product enhancements, Matt enjoys traveling, hiking, and trying new restaurants with his family and friends.