Description

This session provides a clear and practical overview of the error resolution requirements under Regulation E, with a focused emphasis on debit card transactions. Participants will gain a solid understanding of what constitutes an error in electronic funds transfers and how Regulation E protects consumers when issues arise. The course highlights the critical role financial institutions play in identifying, investigating, and responding to reported errors in a timely and compliant manner.

Through guided discussion and real-world examples, attendees will review consumer rights and responsibilities, walk through the dispute resolution process, and examine required timeframes and communication standards. Best practices for preventing EFT errors and handling disputes effectively will also be shared, helping participants strengthen compliance, reduce risk, and improve the overall consumer experience.

Who Should Attend: 
This session is ideal for operations personnel, electronic banking staff, fraud and risk management, frontline staff, newcomers to the payments industry, those seeking a refresher on key payments topics, accreditation candidates, and individuals earning AAP, AFPP or APRP continuing education credits.

$199 Member / $398 Non-Member 

1.8 AAP / AFPP / APRP Credits | CTP Credits May Apply 

This webinar is included in the Education Package Plan