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Double Booked: When Nacha and Reg E Don’t Agree

May 14, 2026 2:00 PM - 3:30 PM (EDT)

Description

When it comes to handling ACH disputes and unauthorized transactions, financial institutions often find themselves caught between two sets of rules — the Nacha Operating Rules and Regulation E. While both are designed to protect consumers and guide financial institutions, they don’t always align.

This session breaks down the differences and overlaps between Nacha and Regulation E, equipping you with the knowledge to confidently determine which rule applies and how to respond appropriately in each situation.

Topics Include:

  • The Purpose of Nacha Rules vs. Regulation E
  • Timelines for Consumer Claims and Financial Institution Responses
  • RDFI Responsibilities Under Nacha vs. Regulation E
  • When and How to Apply the Correct Rule
  • Real-World Scenarios to Clarify Common Areas of Confusion

Who Should Attend:
This session is ideal for ACH operations staff, compliance officers, risk managers, and treasury professionals who manage federal government benefit payments or enrollment requests. It is also well-suited for frontline staff, those seeking a refresher on key payment topics, accreditation candidates, and individuals earning AAP or APRP continuing education credits. 

$199 Member / $398 Non-Member 

1.8 AAP / AFPP / APRP Credits | CTP Credits May Apply 

This webinar is included in the Education Package Plan.

Time

2:00 pm - 3:30 pm ET/ 1:00 pm - 2:30 pm CT/ 8:00 am - 9:30 pm HST

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Contact Information

Name: Education Department
Phone: 1-866-993-3753
Email: education@paymentsfirst.org
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